Integrate your knowledge base with SupWiz’ AI solutions
By presenting your agents with content from your knowledge base, they can quickly search and find the material that solves customers’ problems.
Knowledge base integration for the Chatbot
Chatbot can make actions and solve the customers’ problems itself - when needed it is also able to look up:
Information from your knowledge base and send relevant links to end-users e.g. guides, FAQs and other material that increases the self-service rate
Knowledge Base Integration for the Live Chat with AI CO-Pilote
SupWiz’ Live Chat with AI Co-Pilot enables:
Relevant knowledge base information to agents, directly in live chat conversations.
Agents can perform more work without leaving the live chat to access information in other systems.
Knowledge base integration for the Ticket Analyzer
Ticket Analyzer enables:
Agents to easily search and find relevant knowledge base content in your ITSM.
To find solutions and solve customers’ problems faster.
Knowledge base integration for Emailbot
The Emailbot answers queries, makes actions, and solves your users’ problems by itself – when needed it is also able to look up:
Information from your knowledge source and send relevant links to end-users such as guides, FAQs, and other material that increases the self-service rate.
Do you use other systems that you would like to integrate to a SupWiz solution?