Get accurate and contextual search results with SupSearch
SupSearch, our AI-tailored Search Engine, is built to improve search results and user experience.
SupWiz’ customized search engine outperforms traditional search engines by having high accuracy in finding the right information, without relying on keywords.
This video is based on real results from a generic search engine.
Using generative AI with SupSearch allows for accurate, natural-language responses.
Users can ask follow-up questions and receive smooth, human-like answers, making information retrieval both precise and user-friendly.
Use Generative AI Securely
Use Generative AI safely by adjusting thresholds to determine the level of strictness. You gain several benefits, such as data validation, context awareness, and real-time monitoring.
Avoid hallucination in the generated AI reponse by applying different AI guards.
How Does SupSearch Help You?
Finds information easily
Easily finds the accurate information, regardless of spelling mistakes and mistypes.
Integrates anywhere
Synchs data from your website, knowledge base, chats, and more. Pick and choose articles to be shown or not shown.
Minimal maintenance
The search engine will automatically update when you add more knowlegde.
Valuable data insights
Identifies trends, user behavior, topics searched and knowledge gaps.
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Saves time
Immediate access to the right information.
Self-improving AI
Improves over time as it learns from e.g. whether the results are relevant for your customers.
Personalization
Tailors search results to the user's role and needs.
Guided internal support
AI suggests relevant information and anticipates next steps for agents.
Generative AI + SupSearch
Generative AI enables human-like responses and understanding of complex questions, making interactions with machines feel more natural.
When adding generative AI to SupWiz's powerful search engine (SupSearch), users can ask follow-up questions and get clear, natural-language answers, all without needing a chatbot..
Smart AI Summarization
Extract the most relevant information and provides the user with additional context, without requiring genAI.
This feature improves user experience and makes the search process faster.
Increased efficiency
Agents equipped with the right tools provide faster, more accurate assistance.
SupSearch is 12 times more effective than traditional search engines right from the start, making it easier for users to find the right information, without relying on keywords. It improves over time as it gets to know your business better.
When using SupWiz search engine internally, SupSearch makes it easier for your agents and employees to find answers to their questions at once, allowing them to dedicate more time to provide extraordinary service.
Combining knowledge sources
SupWiz SupSearch can use knowlegde from many different sources, including websites, knowledge articles, external websites, or 3rd party systems.
It then updates automatically to keep up with new knowledge!
Contextual searching
SupSearch understands the context in which a search is made, allowing it to distinguish between e.g., different user types (e.g., citizens vs. companies) and deliver more relevant results.
This improves the user experience by making searches faster and more accurate, while eliminating irrelevant results.
Insights into searches and knowledge management
Learn about your users’s questions, and how much help are they getting.
Where, when and which device are your users using for searching?
What are your users searching for?
What page leads to the most questions?
Which articles did your users find least useful?
What are the most searched topics?
Which questions remain unanswered?
The statistics module is a great tool to explore which areas of your business can be improved to create better service and support.
Streamlined integrations
SupSearch can be applied in Chatbots, Livechats, ITSM (e.g. Zendesk, Genesys, Puzzel, etc.), or use as a stand-alone in your website to enhance self-service and user experience.
You can choose the information that should be exposed to whom – e.g. which articles should be available for internal use and others for external.
Control your search results
With SupSearch, you have full control over presented results. The search engine is built on your approved knowledge sources, allowing you to create custom rules that determine which articles are shown and which are not.
Set access permissions for different users.
Only present cancellations articles if explicitly asked
for it.
Customize search results based on country-specific content, such as payment specification.
Highlight important information easily
Display key messages at the top of search results to ensure that users quickly find the most relevant information.
By clearly showing targeted information, you improve user engagement and satisfaction.
Customize the highlighted message to align with your brand and style.
The process
Building a custom search engine does not have to be a complex process. With SupWiz, the process is simple:
SupWiz AI scans your website, and other relevant knowledge sources to customize the underlying AI with your data and ensure that SupSearch understands your business from day one.
We assist you in building and adjusting your SupSearch according to best practices.
With a great foundation, you get an AI search engine (SupSearch) with high performance from the start that is ready to impress: The customized AI effortlessly finds the relevant information providing relevant and customized results to your users.
Use data insights to identify trends or knowledge gaps and get SupSearch to perform even better!
SupSearch + Chatbot
SupSearch can work as a tool to speed up the implementation of a chatbot or can be used to expand a chatbot’s capabilities.
Chatbots typically answer users’ most common questions but then what happens with the not-so-common questions, also known as long-tail questions? In such cases, we can try finding relevant answers using SupSearch and continue the dialogue using generative AI - one could then say we have chatbots for the long tail questions.
Improved chat queries with SupSearch and GenAI
SupSearch Stories
Learn how SupWiz can power great customer experiences in your organization
At SupWiz, we stay updated with AI trends so your business can quickly and reliably use the latest technology. Our focus on security and easy-to-use tools makes adopting new tech easy and confident.