Make customer support easy and efficient with SupWiz’ Live Chat
SupWiz Live Chat enables your agents to provide great and fast customer service with real-time translations and AI Co-Pilot.
Live Translations
Save time, Achieve More:
How Does Our Live Chat Help You?
One-Window
Create integrations that agents can use directly in conversations and stay in one window to e.g. reset passwords, fetch order information and more.
Live Translations
SupChat can translate messages from customers to the language used by your agents live in chat conversations.
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AI Co-Pilot
AI Co-Pilot presents suggested responses and help center content to agents in chat conversations, which enables quick and consistent replies.
End-user Chat Insights
SupChat gives you deep insights into what your end-users chats about including fine-grained dashboards and chatlogs.
Integrates into you setup
SupChat can be integrated to your current chat framework as well as a variety of ITSM systems, e.g. ServiceNow, BMC Remedy and TopDesk.
Enterprise Functionality
SupChat has fine-grained access control, built-in anonymization features and more for enterprise security and compliance.
Results Achieved with SupChat
What Do People Say?
Gains from a Live Chat solution
Live Answer Suggestions
Streamlined user interactions: Agents swiftly access accurate information, autogenerate responses, and send them in real-time to users.
No more manual searching through knowledge articles; SupWiz AI selects the right one automatically.
Agents create answers effortlessly and share relevant links with a single click.
Summarize conversations, speeding up issue resolution.
Customize response tones for friendlier interactions
AI Co-Pilot
SupWiz’ Live Chat with AI Co-Pilot enables your agents to provide great and fast customer service.
It contains an exclusive set of features you will not find elsewhere. These include:
AI-Co Pilot suggestions for responses
One Window: Integrations enabling agents to perform actions directly in chat conversations staying in one-window
Live translations of agent and customer messages
Deep insight into user-chats and analytics on agent-performance
Summary Generation
With just one click, the AI automatically generates a summary of the entire chat conversation between the agent and user, enriching the conversation with valuable insights that improve the communication efficiency and time management.
Live Translations
Our live chat is equipped with advanced multilingual capabilities, allowing users and agents to interact effortlessly in their preferred languages. Whether you speak English, Spanish, French, German, Finnish, or any other language, our live chat is helping assisting your customers.
Changing the appearance of your widget
When it comes to the appearance of the widget on your webpage, we have a tool for you to customize icon, colors and location on your website.
Make one that fits your preferences and aligns with your website's style.
Insights into agent performance and chat conversations
SupChat provides deep insights into your end-users' conversations, offering detailed dashboards and chat logs. The analytics include valuable data on agent performance, CSAT, and more.
What is the average handling time of chats?
What is the average queue time?
What are the most common topics of your chats?
How are your chat ratings?
How are your agents performing?
Rich interactions
SupChat enables rich interactions with features like form support and assisted multiple choice.
Form Support is useful for contacts forms, tickets creation via integrations and enables more personalized conversation within your integration.
Assisted Multiple Choice creates quicker and more intuative interactions, allowing the use of screenshots as visual guidance.
Sentiment Analysis
SupChat analyzes the mood of your customers, contributing to easy identification of happy/unhappy customers at a glance.
This powerful tool helps prevent customer churn.
Enterprise compatibility
SupChat is a compliant and secure enterprise solution. Among other things, it enables you to:
Manage access and permissions with different user roles
Use built-in or add custom anonymization of data
Manage and test AI models and override AI when needed
Data Anonymization
With SupWiz live chat you can choose to anonymize certain types of text or numbers. We have built-in anonymization like home adress, social security number etc. But you can also make customized anonymizations that makes sense for your company.
These anonymization functions start only when the chat is concluded and stored in the archive page. This means the agent can see the content live during the chat.
The process
It is fast and easy to get started with SupChat.
You can use our tool to design your widget and customize how you want your live chat to look like. Only takes a few hours to put our live chat to your website.
Reach out to us to learn more about getting started with SupChat
Combine Live Chat & Chatbot
SupChat has an out-of-the-box integration to SupWiz’ Chatbot solution. When you combine the two you can make seamless handovers from Chatbot to support agent, which streamlines customer service and support.
SupChat Stories
Learn how SupWiz can power great customer experiences in your organization
At SupWiz, we stay updated with AI trends so your business can quickly and reliably use the latest technology. Our focus on security and easy-to-use tools makes adopting new tech easy and confident.