Municipality Chatbot: Danish Example for EU
16th of November 2022
According to the UN, Denmark ranks first in public digitization - but what is the key to success?
The largest municipality in Denmark, the City of Copenhagen, uses SupWiz Chatbot and SupChat to improve their service and support – supporting a growing city without increased support resources.
“Copenhagen is growing by approx. 10,000 citizens every year, so we need to work smarter to serve more citizens. Here, increased digitization is crucial.
When offering channel flexibility and 24/7 availability for users to solve their issues, the Chatbot also improves the delivery of public services while making processes more agile and innovative. This results in more efficient work methods for users to focus on more complex tasks - serving citizens better.
As a next step, the City of Copenhagen will focus on unleashing the potential of conversational AI throughout the entire organization - aiding citizens and employees.
What do citizens say?
67%
wants the government to make it easier to interact with digital services.
55%
would use of government digital services more if 24/7 availability is offered.
57%
would use government digital services more if more accurate and useful information was provided.
(According to a study in 2019).
Curious audience and great acknowledgment!
At the world’s leading event for public sector innovation, GovTech Summit in the Netherlands, the City of Copenhagen presented its digital journey - with a full room of GovTech experts who were curious about implementing conversational AI in the public sector!
Read more about the presentation here.
High Data Security
Government organizations naturally handle sensitive and PII data like tax information, medical records, social security numbers, etc. As a leading supplier of GovTech, SupWiz has made its number one priority to ensure our solutions fully meet the requirements and regulations when it comes to security, data handling, GDPR, auditing, and related subjects. You can learn more about some of our measures here.
Do you also want to improve the service and support in your company?
About the City of Copenhagen
The City of Copenhagen, also known as the Municipality of Copenhagen, is the most populous municipality in Denmark with a population of 643,613 inhabitants and covers 86,4 square kilometers in area. The City of Copenhagen along with Dragør, Frederiksberg and Tårnby being a part of Copenhagen Municipality are located at the Zealand in Denmark.
Read more about Copenhagen Municipality here
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.
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