AI in 2024: Actions, Not Just Words
1st of February 2024
Leading organization for digital technologies, DigitalLead, delves into the practical application of AI in the business world, emphasizing the areas where AI can really make a big difference for companies!
It's not just about technology; it's about creating a dynamic interaction between people and AI: a virtual colleague that not only communicates but also acts!
"It won't be a super generalist capable of handling all tasks in an organization. It's about specializing within certain areas. That's where generative AI truly excels. The challenge lies in finding applications that can be used in conjunction with AI and making them work seamlessly together.”
- Stephen Alstrup, SupWiz CEO & Co-founder
Emphasizing the overwhelming entusiasm for Large Language Models (LLM) in 2023, such as ChatGPT, Stephen points that it will continue in 2024 as companies begin to comprehend how to effectively utilize language models.
“Simply incorporating artificial intelligence into a car doesn't automatically turn it into a self-driving chauffeur that picks up your kids and brews coffee in the morning.”
- Stephen Alstrup, SupWiz CEO & Co-founder
But concerns arise regarding the use of Generative AI, due to its tendency to generate responses, that might be inaccurate. And more than that, controlling the answeing can be a challenge. Through the integration of SupWiz AI with Generative AI (e.g., ChatGPT), our goal is to restore content control and promote responsible AI use by e.g., integrate a confidence score alongside generative AI. This ensures transparent and reliable AI use.
Read more about how you can use SupWiz AI with Generative AI here.
Read the whole article in Danish by clicking on the button below.
Learn more about how to combine different AIs below
Learn how SupWiz can power great customer experiences in your organization
About DigitalLead
DigitalLead is Denmark's national cluster for digital technologies and serves as a focal point for digital innovation – both for companies developing digital solutions and for other sectors in need of innovative digital solutions.
Thus, DigitalLead constitutes a unique platform for innovation and growth, fostering collaboration between businesses, research and educational institutions, public authorities, and citizens.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2, and many more.
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