Get faster replies and in-depth analytics with SupWiz Emailbot
SupWiz Emailbot automatically answers user emails and improves customer satisfaction.
Multilingual
What Do People Say?
Save time, Achieve More:
How Does Our Emailbot Help You?
Automates tasks
The Emailbot solves your customers’ problems without human interaction, e.g. resetting password.
In-depth insights
Get insights into how your Emailbot performs, which areas to improve, and what your users email to you about.
Agent assist
If needed, the mail is handed over to a human agent with suggestions on how to solve the query.
Integrates into your setup
The Emailbot can easily be integrated with your preferred ITSM e.g. Puzzel, Zendesk or TOPdesk.
Pioneering language understanding
Learning from just a few examples, the AI understands context, misspellings and synonyms.
Self-improving AI
Continuous learning from usage and feedback makes the AI performance increase over time.
AI-Powered Email Assistance
The AI-powered Emailbot automates tasks and provides suggestions to customer service agents when responding to emails. It enables them to handle a higher volume of emails without compromising on the quality of responses.
Task automation
Agent assist
Easy integration into
Gains from an Emailbot solution
Solve customer emails fast with increased service quality
Your customers expect fast and reliable support that is convenient and consistent.
The SupWiz Emailbot helps your customers 24/7 in any language and ensures accurate answers that are tailored to your specific business and support queries.
Automate tasks to the benefit of both customers and agents
The SupWiz Emailbot efficiently handles customer requests, such as password resets and account status checks, without the need for human intervention.
A win-win situation because your customers get quick solutions, and your agents can spend their time on more demanding tasks.
Valuable Analytics
SupWiz’ Emailbot solution contains a variety of valuable analytics. Among other things, the analytics show:
How your Emailbot performs
How you can improve your Emailbot
What your customers write about
How other areas of your business can be improved to create better service and support
With the Emailbot you get accurate and consistent in-depth data insights.
Customized Language Experience
Our Emailbot is equipped with advanced multilingual capabilities, allowing users and agents to interact effortlessly in their preferred languages.
Whether you speak English, Spanish, French, German, Finnish, or any other language, our emailbot is ready to assist.
Use Generative AI Securely
Use generative AI to generate answers, using only preapproved sources (e.g., your website)
Summarize an email conversation when handing it over to a human agent.
Use generative AI to adjust the tone of answers, and make them friendlier, and more formal.
Eliminate hallucinations by using the right tools e.g., confidence scores which are values showing how sure the AI is about its prediction or decision.
You can read more about our different options for using generative AI with SupWiz AI here.
The process
A very fast and easy way to set up an Emailbot or extend an existing Emailbot is to do as follows:
Step 1: SupWiz AI scans your website and any other kind of knowledge sources.
Step 2: When a user asks a question, SupWiz AI uses natural language understanding to recognize their query.
Step 3: Using generative AI, answers are generated in a smooth and natural way, while SupWiz AI will ensure answers are customized to your company and end users.
Enterprise compatibility
The Emailbot is a compliant and secure enterprise solution. Among other things, it enables you to:
Manage access and permissions with different user roles
Use built-in or add custom anonymization of data
Manage and test AI models and override AI when needed
Emailbot Built on Explainable AI (XAI)
The Emailbots are transparent: You can explore in detail why the Emailbot responded the way it did, and you can easily change the behavior, if needed.
View other valuable enterprise features in SupWiz’ solutions
SupWiz Emailbots are not black boxes - on the contrary:
You get full insight into the decision-making of your Emailbot.
Emailbot Stories
Learn how SupWiz can power great customer experiences in your organization
At SupWiz, we stay updated with AI trends so your business can quickly and reliably use the latest technology. Our focus on security and easy-to-use tools makes adopting new tech easy and confident.