Small Team, Big Service: Thanks to Emailbot
25th of October 2023
Antagonist, one of the top-rated hosting companies in the Netherlands with over 50.000 active customers, quickly implemented SupWiz Emailbot to support agents – handling thousands of customer inquiries with limited human resources!
With email as their primary support channel and the customer inquiries hitting thousands each month, Antagonist acknowledges the need for a support optimization. Therefore, they swiftly moved to implement AI to effectively manage customer queries: Robin, the Emailbot.
“The Emailbot has brought a new level of efficiency to our support team delivering great customer support even with limited human resources.”
Agents’ vital support
With only a few agents to handle thousands of inquiries from their customers, Antagonist highly values the AI assistance from the Emailbot, Robin. Particularly during periods of limited agent availability. Any disruptions such as illnesses can significantly impact the ability to manage inquiries effectively. The Emailbot becomes especially invaluable during these periods, offering vital support to the existing team and maintaining a high standard of customer support.
“It is really helpful to have a robot in our team now, and we’re excited about our plans to expand its functionality in the future!”
The AI Vision at Antagonist
Antagonist elevated their customer support with optimizing response flows on email, focusing on the crucial topics. Whether it is login issues, payment, account setting, cancellation etc., the Emailbot provides consistent and fast assistance. In a short while, Antagonist wishes to cover all topics and furthermore implement a Chatbot to assist customers’ inquiries on another communication channel. With SupWiz you can easily expand your support to different channels, meeting your customers’ preferences and anywhere they are.
Effortless Maintenance
With SupWiz Emailbot maintenance is a breeze:
“We spend 2 hours per week maintaining the bot, allowing our support agents to focus on what matters most – delivering great customer service to our customers.”
The Emailbot has been designed for simplicity and requires no IT expertise – making it effortless for companies to implement and maintain a bot. Any issues can be swiftly resolved which is a necessity for Antagonist – it is all about doing more with less, and delivering outstanding service has never been easier!
From one company to another
Antagonist is part of group.one and drew inspiration from another core brand, one.com, and their successful Emailbot launch earlier this year. Their bot seamlessly handled customer inquiries from the moment it went live. Dennis Scholing has been significantly involved in implementing it at Antagonist and when he was presented to one.com’s Emailbot he immediately said: “We need this!”
Do you also want to improve the customer experience in your company? Contact us today.
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