SupWiz Chatbot Nominated for Data Ethics Award!
27th of October 2023
SupWiz AI comes up as Top 3 Contender in the 2023 Data Ethics Prize, which will be presented by Danish Minister of Digitization, Marie Bjerre.
Being nominated is a recognition of the products' high ethical standards and the company's ethical dedication as a whole.
The Danish Minister of Digitization, Marie Bjerre, will present the award, which has been sponsored by DI Digital and Finansforbundet. This award recognizes companies that show how data ethics and responsible technology can be part of a successful business model. It promotes products, services, and companies that prioritize data ethics across their entire organization - and at SupWiz we are proud to be acknowledged as one of the 3 finalists!
Marie Bjerre
Minister for Digitalisation and Gender Equality
At SupWiz, data ethics is a fundamental part of our organization's values. Our CEO, Stephen Alstrup, who is not only an expert in algorithms but also has a background and education in philosophy, and has been passionate about data ethics for decades.
“AI and IT tools in general need to be designed in a way that users remain in full control. To achieve this in e.g., a chatbot, it’s important to not just provide an answer but also highlight the AI confidence score. Then, if the confidence score is low one can forward the question to a human. This is how one can make trustworthy AI. ”
Allowing AI systems to hand over control to humans when uncertain is a fundamental principle rooted in the ethical and practical development of artificial intelligence.
Moreover, AI should be able to explain why it's making certain decisions, similar to your friend explaining the rules of the game.
Read the whole article here:
Stephen Alstrup, SupWiz CEO
“Another example is explainable AI, where the chatbot explains why the AI behaves the way it does, and if a human thinks it’s wrong, it can adjust its behavior. This approach sets a good standard not only for AI but for the way IT and human behave.“
A few examples on what SupWiz does in regards to Data Ethics:
Jury members:
• Mikael Jensen, CEO of the D-mærket
• Rikke Frank Jørgensen, Senior Researcher at the Danish Institute for Human Rights
• Birgitte Kofod, Partner in Carve Consulting and co-founder and chairperson of the think tank Dataethics
• Christian Visti Larsen, Co-founder & CEO at NewBanking Identity
• Peter Svarre, Owner of PeterSvarre.dk and member of the government's expert group on tech giants
• Mads Klüwer Nielsen, Head of Data & Analytics at LEGO Group
• Mikkel Jespersen, Co-founder and Chairman of 1508
• Andreas Holbak Espersen, Head of Digitization Policy at DI Digital
• Steen Lund Olsen, Deputy Chairman of Finansforbundet
Our Data Ethics Policy describes our commitment to transparency, human-centeredness, and intention
The ThinkDoTank Data Ethics has highlighted SupWiz for offering a 100% schremss II compliant solution: https://dataethics.eu/danish-chatbot-in-a-european-owned-cloud/
Our Chatbot has been selected as one of 10 examples on how to live up to EU AI act.
The Danish Data Protection Agency has appointed SupWiz CEO as an advisor in the use of cloud services.
SupWiz Bots use explainable AI – this means the AI not only answers, but also shows the steps behind an answer.
Our AI is language agnostic, aiming for treating everyone equally.
SupWiz can transfer to a human being if e.g., not sure enough on the answer.
A full suite of tools within our products easily support enterprise compliance needs: deletion, anonymisation, encryption, etc.
Data is 100% owned by our customers and only our customers.
The Data Protection Agreement ( Org. Name: Databehandleraftale) from the Danish Data Protection Agency (Org. Name: Datatilsynet) serves as a basis for SupWiz’s DPA.
SupWiz actively participates and contributes to discussions focusing on data ethics and high standards. See our upcoming events below:
About the Data Ethics Award
The Data Ethics Award is an annual award given to companies that make an extra effort in the field of data ethics. The purpose of the award is to strengthen the debate on data ethics by focusing on how companies work with data ethics in different ways.
You can read more about the award here.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2, and many more.
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