Solve tickets faster and with increased quality with AI automated routing and categorization
The Ticket Analyzer analyzes your historic data to effectively predict the intent in your incoming tickets and then automatically classify and route tickets
With the Ticket Analyzer, you can:
Automatically classify, cluster, and route incoming cases, incidents, or tickets, e.g. in an ITSM
Use AI search to find similar tickets and solutions to the problem at hand
Monitor the occurrence of specific topics in tickets over time and get notified of abnormal activity.
Support agents better with AI suggestions on how to answer/handle tickets.
Some of the features that make the Ticket Analyzer a great AI solution
AI automation
Classify tickets and route them to the right agents in the ITSM.
Live predictions in ITSM
Agents can get assisted with live AI suggestions for classification, routing and knowledge base content.
Search for similar tickets
New agents are easily and quickly onboarded with AI search that helps locate similar tickets and solutions.
E-mail Sorting
Analyzes incoming emails, automatically categorizes and clusters them, and sends them directly to the right employees.
Insights & Monitor Topics
Analytics shows AI and human performance, AI usage and topic occurrence to act quickly when specific occurrence is abnormal.
Identify root cause
The Ticket Analyzer can assist in root cause detection.
Results achieved with the Ticket Analyzer
95% accuracy in prediction of ticket assignments
57% reduction in time-to-resolve for tickets
49% reduction in incorrect ticket assignments
Ticket Analyzer customer stories
The Ticket Analyzer supports different organizations handling different types of tickets in different ITSM systems.
The process
The Ticket Analyzer is an advanced AI engine, but the process of getting started is simple:
We train the underlying AI on your data to tailor the Ticket Analyzer to your organization.
We integrate the Ticket Analyzer into your ITSM, and it can be configured in great detail to suit your needs.
Then your Ticket Analyzer starts to predict, classify and route tickets in the ITSM and it automatically becomes smarter the more you use it.
Enterprise compatibility
The Ticket Analyzer is a compliant and secure enterprise solution. Among other things, it enables you to:
Manage access and permissions with different user roles
Use built-in or add custom anonymization of data
Manage and test AI models and override AI when needed
