Offer quicker responses and less idle time during calls with SupWiz Voicebot
Improve customer satisfaction and solve phone queries fast with SupWiz Voicebot, best-in-class phone support.
Save time, Achieve More:
How Does Our Voicebot Help You?
No-code required
Made for people with no programming skills. Quick and easy to implement by using a single system.
Tailored AI understanding
Using user-specific AI, it is tailored and customized for your organization's keywords and language use.
Integration into your setup
The Voicebot can easily be integrated into your existing system.
Insights into calls
Get a deep understanding of your customers’ problems and needs.
User-centric
Easily interrupt the bot, get transferred, or repeat a message.
Rich interactions
Interact with voice, key presses, SMS, or transfer to a human agent.
Use cases
The Voicebot can be used in different contexts, achieving different outcomes. Here are two ways to use it:
Answers and guides customers
Voicebot understands the user's situation and responds to resolve the inquiry.
Enables rich interactions e.g. sending SMS or email to confirm change of address, pick up time and more.
Choose sensitive or specific topics to be directly forwarded to a human agent.
Outcome: 24/7 omni-channel support and automation of repetitive tasks.
AI IVR
Voicebot routes calls based on user's address, topic of inquiry and more.
Smart IVR - avoid an overly long IVR menu.
Increases first contact resolutions.
Outcome: Reduced queue times and operational costs. Improved SLA performance, enhancing both citizen and employee experiences.
Voicebot example
An example of the use of SupWiz Voicebot in a Danish unemployment fund.
The Voicebot answers the user and offers to give additional information via email.
Already have a Chatbot? Use it to build a new Voicebot
If you already have a Chatbot, the implementation of the Voicebot is an even easier journey…
What Do People Say?
Gains from a Voicebot solution
Solve phone queries fast with 24/7 availability
Your customers expect fast and reliable support that is convenient and consistent.
Our voicebot answers to phone queries in real time, understanding the customer’s natural language.
The Voicebot helps your customers, even outside regular working hours. It increases customer satisfaction with less idle time for your customer while on the call queue.
Highly customizable
SupWiz Voicebot is highly customizable at a company level to understand organization-specific language. It is also possible to customize specific answers, business terms, and much more, depending on your needs.
For example, what could be understood as:
“Hello, I would like to speak to her.”
can be customized to be understood as:
“Hello, I would like to speak to HR.”
Streamlined integrations
SupWiz Voicebot integrates with call center solutions and ITSM systems to smoothly become part of support processes and improve your phone support.
Rich interactions
SupWiz Voicebot enables rich interactions with features like send SMS, hand-over to agent, SMS follow-up and ticket creation.
The user is in charge and can easily interrupt the voicebot during long phrases, have a message repeated or get transferred to a human agent.
SupWiz Voicebot solution contains a variety of valuable analytics. Read or listen to voicebot and user messages without the need to seek through recordings.
You have easy access to several useful metrics and insights:
Valuable analytics
Number of conversations
Automation rate
Questions that most often lead to transfers
Suggestions for improving your Voicebot
What your users ask about
Trends in new topics/questions
Suggestions for improving other areas of your business to enhance service and support
…and much more!
The process
Building an advanced Voicebot does not have to be an advanced process. With SupWiz, the process is as simple as 1-2-3:
We customize the underlying AI with your data to ensure the Voicebot understands your business from day one.
We assist you in building and adjusting your Voicebot according to best practices.
With a great foundation, you get a Voicebot with high performance from the start that is ready to impress.
Enterprise compatibility
SupWiz Voicebot is a compliant and secure enterprise solution. Among other things, it enables you to:
Manage access and permissions with different user roles
Use built-in or add custom anonymization of data
Manage and test AI models and override AI when needed
The Voicebots are transparent: You can explore in detail why the Voicebot responded the way it did, and you can easily change the behavior, if needed.
View other valuable enterprise features in SupWiz’ solutions
Voicebots Built on Explainable AI (XAI)
SupWiz Voicebots are not black boxes - on the contrary:
You get full insight into the decision-making of your Voicebot.
At SupWiz, we stay updated with AI trends so your business can quickly and reliably use the latest technology. Our focus on security and easy-to-use tools makes adopting new tech easy and confident.