Upgrade your support with SupWiz AI Co-Pilot
SupWiz AI-Copilot provides real-time guidance for agents talking with users on chat, phone, and much more which enable quick and consistent replies!
Some of SupWiz AI Co-Pilot Key Features
Improved
Customer Satisfaction
Faster, more consistent and accurate responses.
One-window
Solution
Embedded within the agent’s workflow for ultimate efficiency
Data
Insights
Detailed overview for knowledge management.
Interesting Facts
of customers feel that long holds and wait times are the most frustrating parts of a service experience. (Zendesk)
of customers rate an "immediate" response as important when they have a customer service question. (HubSpot)
Gains from SupWiz AI Co-Pilot
Increased efficiency
SupWiz Voice Assistant is embedded in your agent’s workflow. The AI-Copilot provides suggestions on responses to customer phone queries and relevant articles, all in one window so that they can perform more work without navigating multiple systems.
Improved Customer Satisfaction
In phone support, the ability to achieve what's known as "first call resolution" is paramount to keep customers happy. The AI- Copilot improves customer satisfaction by providing faster, consistent, and accurate responses every time, while minimizing waiting times for customers.
Data Insights
Get detailed analytics to optimize your knowledge management.
See what knowledge is your team using, and when are they using it.
Identify knowledge gaps and content creation opportunities.
Faster agent training
Use SupWiz Voice Assistant to speed up the onboarding of new hires by having a smart assistant as a safeguard, or train agents on specific subjects.
Streamlined Integrations
SupWiz Voice Assistant integrates with your knowledge base to provide relevant information such as guides, FAQs, and other material to agents during calls in real-time.
It also integrates with call center solutions and IT service management systems (e.g. Zendesk, Genesys, Puzzel, etc.) to smoothly become part of your support processes.
The process
The Voice Assistant is powered by an advanced AI engine, yet the process of getting started is simple:
We train the underlying AI on your data to tailor the Voice Assistant to your organization.
We integrate the Voice Assistant into your call center system.
Then your Voice Assistant starts to suggest responses and relevant articles, and provide insights on the data. It automatically becomes smarter the more you use it.
Learn how SupWiz can power great customer experiences in your organization
AI Co-Pilot Stories
