Measure and optimize your customer service with the SupWiz analytics

Learn what your customers are interested in and what their typical queries are

Get customer insight that can inform and strengthen your product development

Combine analytics with alarms and get notified about abnormal activities

Find new ways to improve the customer experience across channels

SupWiz’s deep and broad technical excellence has allowed us to discover new and exciting insights into how we could improve our business. Their analytical insights have allowed us to explore surprising new ways to significantly improve our customer service and support functions.

Through their tools and dashboards we have seen impressive results in both improved efficiency, improved quality as well as improved employee satisfaction.

Jens Maagøe, CTO & Associate Vice President at NNIT

Chatbot Analytics

Get deep insight into your customer queries with the chatbot analytics. The analytics show how your chatbot is performing and how you can optimize it to resolve even more of your customers’ queries automatically.

Learn more about the Chatbot

Live Chat with AI Co-Pilot Analytics

Analytics in SupWiz’ Live Chat solution show what topics your customers chat about, how different departments and agents perform, and makes it easy to check whether your KPI targets for response time and more are met.

Learn more about Live Chat with AI Co-Pilot

Ticket Analyzer Analytics

The Ticket Analyzer analytics show how your AI predictions perform, how your agents use the solution, how many tickets are classified and routed with AI and more.

Learn more about the Ticket Analyzer.

SupSearch Analytics

The SupSearch Analytics shows e.g., what your users are searching for, so you can identify trends, user behavior, and knowledge gaps.

Learn more about SupSearch.

Operational Dashboard

SupWiz operational dashboard is designed for managers or users to monitor performance at a glance. The dashboard provides features such as a real-time overview of traffic, setting up alarms via SMS or email, identifying trends and key indicators, and making predictions.

Learn more about Chatbot here.

Less churn with Sentiment Analysis

Customer churn can be prevented through sentiment analysis. By quickly understanding not only the mood, but the wins and shortcomings during a conversation with a customer, support teams can react in a timely manner, correct course and deliver not only a better, but more emphatic customer experience.

Learn more about SupChat here.