SupWiz News

We are excited to announce that SupWiz will be joining forces with Puzzel. Rest assured, we will continue to deliver, sell, and develop our products as we do today, including as stand-alone products for our existing and new customers, but now with even more strength and energy.

Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.

Andel Energi demonstrates how to start with AI projects that enable rapid validation of the business value delivered. Learn about their strategy here. 

AI is transforming how citizens seek assistance for various tasks, such as health and taxes. Chatbots simplify the process, making it more accessible than ever without compromising security.

In a recent article published by SITS Insight, we take the spotlight with our revolutionary AI assistant: AI Co-pilot - a key player in the evolution of IT support as your agents’ wingman!

We’re thrilled to share that SupWiz CEO & Co-founder, Stephen Alstrup, took the spotlight as a speaker at TEDxOdense!

At the forefront of innovation, SupWiz has recently secured a significant Innobooster Grant from Innovationsfonden (Eng. The Innovation Fund) to fund part of our development into Large Language Models (LLM) and how to use them in AI Bots!

In a blink, the biggest energy company in Denmark, Andel Energi, transforms their customer service with a rapid Chatbot integration, addressing the urgent need for assistance to handle thousands of inquiries from their 1 million households. 

SupWiz AI comes up as Top 3 Contender in the 2023 Data Ethics Prize, which will be presented by Danish Minister of Digitization, Marie Bjerre.

Antagonist, one of the top-rated hosting companies in the Netherlands with over 50.000 active customers quickly implemented SupWiz Emailbot to support agents – handling thousands of customer inquiries with limited human resources!

Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.

At Odense University Hospital (OUH) the project including SupWiz Chatbot, which supports endometriosis patients, is nominated for OUH’s Innovation Price which stands for improving citizen and patient experience – one of the best solutions for enhancing workflows and processes!

The First European Digital Health News Portal in Europe brings attention to the efficiency and citizen-friendly service of the sundhed.dk Chatbot, leveraging AI with Minimal Resources to support Denmark's citizens.

Sprogteknologi.dk (Eng. Language Technology) has written an article about sundhed.dk and SupWiz work together focusing on language models and the benefits of SupWiz Chatbot for both agents and citizens in Denmark.

FOAs A-kasse, which is part of the trade union FOA with its 169.000 members, switched to SupWiz livechat, SupChat, to accommodate their members on one of their preferred channels. A frictionless transition, enabling a more proactive service.

Malin Marker Persson, former Development & Digitization Director at Akademikernes A-kasse (AKA), is in the top 5 of the best CIOs in Denmark! Congratulations!

The renowned business newspaper, Børsen has highlighted SupWiz start-up journey, where rapid growth has been fueled by focusing on well-developed products and having a customer-centric approach.

The Danish Health Authorities’ e-Health platform, sundhed.dk, optimizes its email service by integrating SupWiz Emailbot into its ITSM system: fast replies, customized answers, and 24/7 availability are just some of the benefits the citizens of Denmark will experience!

Again this year, Berlingske focuses on the most promising talents in Danish business and the public sector and we are very proud that our CTO & Co-founder Søren Dahlgaard has been selected to be a part of the top 100 talents in Denmark! Hurray!

AI is a huge game-changer within service and support, and to deliver the best experience for users, we need to know how humans and technology complement each other because both offer something valuable for different tasks. Listen to Malin Marker Persson, former CIO at Akademikernes A-kasse, speaking more about it here!