Government agency highlights Supwiz Language Technology
21th of August, 2023
Sprogteknologi.dk (Eng. Language Technology), uses SupWiz's AI and our language models to showcase significant improvements in human interactions with technologies such as chatbots.
Unleashing NLP Potential
How do SupWiz AI solutions help the public sector? Sprogteknologi.dk, which is a part of the Agency for Digital Government and is known for supporting the development of AI in Danish, brings up SupWiz work with sundhed.dk and introduces how our own language model powers sundhed.dk’s AI support.
In this regard, Sprogteknologi.dk highlights SupWiz’ use of Natural Language Processing (NLP) to develop our different AI solutions for different communication channels (e.g., Chatbot, Emailbot, Search Engines etc.) and can handle inquiries from different groups of people such as citizens, customers, or employees within organizations.
To facilitate the integration of the language model into various domains, Sprogteknologi.dk brings attention to that our language model is customized to fit specific industries and use cases. This entails handling vast volumes of data in a manner which is consistent with the most stringent security and data management requirements.
AI Health Support: A Win-win!
Sundhed.dk uses SupWiz AI on e.g., both the chat and email platform, already handling thousands of inquiries from Danish citizens.
The AI has brought value to both citizens and sundhed.dk: agents at sundhed.dk now has more time for complex tasks, such as citizens who might need some extra support, and citizens get assistance 24/7 and fast responses on queries on the different channels - a true win-win situation!
About Sprogteknologi.dk
Sprogteknologi.dk is a digital platform part of the Agency for Digital Government in Denmark. Sprogteknologi.dk gathers metadata about Danish language resources in one place. The primary purpose is to support the development of artificial intelligence in Danish and thus contribute to ensuring that the digital language in Denmark is Danish.
About sundhed.dk
Sundhed.dk is the official portal for the public Danish Healthcare Services and enables citizens and healthcare professionals to find information and communicate. The portal facilitates patient-centered digital services that provide access to and information about the Danish healthcare services.
Behind sundhed.dk are the regions, municipalities, and the Ministry of Health. Sundhed.dk has a board of directors and a steering committee. Sundhed.dk's secretariat is responsible for the development, maintenance, and operation of the portal and associated apps.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2 and many more.
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