13th of July 2023
The renowned business newspaper, Børsen has highlighted SupWiz start-up journey, where rapid growth has been fueled by focusing on well-developed products and having a customer-centric approach.
The increasing interest in the use of AI today has definitely been noticeable at SupWiz:
“We are getting a lot of inquiries at the moment. Many want to join the AI journey but have unrealistic expectations of technology. Our work with sundhed.dk shows that up to 88% of customer service can be automated, but some expect it to replace people 100 percent.”
- Stephen Alstrup, SupWiz CEO & Co-founder
Børsen points out our work together with sundhed.dk, the Danish eHealth Platform, which had an explosive growth in the number of inquiries. To help sundhed.dk, SupWiz made a Chatbot for their website, which resulted in a decrease of 42% in phone inquiries, and 52% of all inquiries were handled by the Chatbot. Shortly, 88% of all inquiries were handled by AI.
Claus Duedal Pedersen
Head of User Support at Danish Health Authorities, sundhed.dk
At SupWiz, we receive a significant number of inquiries when companies are facing a noticeable rise in requests. For example, during the energy crisis, a number of energy companies contacted SupWiz, because their customers wished to access bills and information about their agreements to a large extent. Again SupWiz AI solutions can help companies in these situations, also assisting agents and freeing up resources.
Børsen is also known for its annual survey of the fastest-growing companies, commonly referred to as “Gazelle companies”. In 2022 SupWiz received the Gazelle Award as proof of our galloping progress.
What is Børsen?
Børsen is a Danish daily newspaper that sets the agenda for business – the entire business community. We write interestingly and with the edge. On all platforms. About a business community on the move. For modern people seeking content and enrichment – whether they're out and about, at home, at work, or on the go.
Who is SupWiz?
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, and Governmental units) and private organizations in web hosting, logistics, media, and utilities, among others.
Do you want to learn more about SupWiz solutions and how AI can be a game changer in your company?
Read more about our work together with sundhed.dk here
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