300+ SERVICE EXPERTS AND FANTASTIC FEEDBACK

Written By Mathilde Korch

12th of October 2022

How do you implement a Chatbot during a critical time?

The Danish eHealth Platform, sundhed.dk, has proven it is possible hiring an AI colleague to support agents even while under huge pressure.

Sundhed.dk captivated KISS conference attendees with their digital journey – addressing how they succeeded in the race against the clock during a pandemic, building and using a chatbot that proves to be a crucial aid in handling labor shortages and constant changes in processes during Corona.

Thank you to everyone who joined us, for your incredible feedback and interest.

Succesfull support

Sundhed.dk received thousands of chats after introducing chat support. Today the Chatbot at sundhed.dk handles almost all incoming chats - not only Corona-related queries, but also many other general health-related queries providing the citizens with availability and faster replies.

Easy-to-implement AI solutions

At SupWiz, we focus on the end-users and our customers’ language - every solution is tailored to your needs. But more than that our solutions are easy to implement and maintain, making sure to give your agents and end users a great experience in the dialogue with your new AI colleague.

What is KISS?

The "KISS 2022" conference focuses on the challenges and opportunities you face in both customer service, customer experiences, IT service, support, and the technical solutions available.

Do you also want to improve the member experience in your company? Contact us today

Read more about sundhed.dk’s digital journey here

Featured
European Health Portal Spotlights Health Chatbot
European Health Portal Spotlights Health Chatbot

The First European Digital Health News Portal in Europe brings attention to the efficiency and citizen-friendly service of the sundhed.dk Chatbot, leveraging AI with Minimal Resources to support Denmark's citizens.

Government agency highlights Supwiz Language Technology
Government agency highlights Supwiz Language Technology

Sprogteknologi.dk (Eng. Language Technology) has written an article about sundhed.dk and SupWiz work together focusing on language models and the benefits of SupWiz Chatbot for both agents and citizens in Denmark.

Propelling growth while empowering customers
Propelling growth while empowering customers

The renowned business newspaper, Børsen has highlighted SupWiz start-up journey, where rapid growth has been fueled by focusing on well-developed products and having a customer-centric approach.

Read other stories here

Featured
SupWiz to be Acquired by Puzzel
SupWiz to be Acquired by Puzzel

We are excited to announce that SupWiz will be joining forces with Puzzel. Rest assured, we will continue to deliver, sell, and develop our products as we do today, including as stand-alone products for our existing and new customers, but now with even more strength and energy.

GenAI Chatbot Safely Assisting Members
GenAI Chatbot Safely Assisting Members

Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.

Getting started with AI: Think Big, Start Small, Scale Fast
Getting started with AI: Think Big, Start Small, Scale Fast

Andel Energi demonstrates how to start with AI projects that enable rapid validation of the business value delivered. Learn about their strategy here. 

CHATBOT HELPING MILLIONS OF CITIZENS
CHATBOT HELPING MILLIONS OF CITIZENS

AI is transforming how citizens seek assistance for various tasks, such as health and taxes. Chatbots simplify the process, making it more accessible than ever without compromising security.

AI Co-pilot Featured in SITS Insights Article!
AI Co-pilot Featured in SITS Insights Article!

In a recent article published by SITS Insight, we take the spotlight with our revolutionary AI assistant: AI Co-pilot - a key player in the evolution of IT support as your agents’ wingman!

Headlining 16.000-person AI Conference
Headlining 16.000-person AI Conference

Insightful discussions about GenAI and navigating the AI landscape with tansparency and control at World AI Cannes Festival 2024 (WAICF)!

Rocking the TED Stage!
Rocking the TED Stage!

We’re thrilled to share that SupWiz CEO & Co-founder, Stephen Alstrup, took the spotlight as a speaker at TEDxOdense!

AI in 2024: Actions, Not Just Words
AI in 2024: Actions, Not Just Words

Leading organization for digital technologies, DigitalLead, highlights SupWiz CEO & Co-founder Stephen Alstrup in online article, addressing trends and tendencies in 2024 within digital technology with a focus on generative AI!

We are also attending these events

Featured
Call & Contact Centre Expo
Nov 27
Call & Contact Centre Expo

SupWiz CEO & Co-founder, who is also an Algorithm Professor at the University of Copenhagen, has been invited to take part in the program focusing on how we can create true vaue with GenAI and where it fails - while adressing ethical perspectives on the use of GenAI. See you there!

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Mathilde Korch
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