Multilingual customers but limited support agents?
31th of August 2022
Improve customer service and support with a Chatbot or live chat that matches your end-users' language.
“74% of consumers are more likely to continue buying from you if customer service is offered in their language.”
Leading hosting company
Operates in 149 countries
1,4 million customers
300+ service agents
80 different integrations
Chat in 8 languages
∼ 1 million tickets per year
87% increased customer satisfaction
95% accuracy in identifying problems
Integration into Zendesk
Although simple, this improvement can be a challenge for support teams that only speak a few languages. That is why SupWiz has made it easy to offer multi-language support in chatbots, live chat, and all our solutions – whether it be high-quality automatic and real-time translations or fully customized ones.
SupWiz solutions are highly customizable at a company level to understand organization-specific language. It’s also possible to customize specific answers, business terms, and much more, depending on your company and your needs.
Extraordinary support made easy with automatic translations
The world’s largest air passenger rights advocate uses SupWiz SupChat to support its international customer base. They offer support in 16 languages, and when there are no agents available to support a specific language, SupChat helps translate queries automatically, hence offering extraordinary support without any extra burden for the agents.
Add languages hassle-free
SupWiz allows adding new languages with one click, with language-specific customizations, for example, support links that change for each language, or specific answers that vary based on language or location – all this while requiring minimal maintenance.
Get inspired by Vice President Customer Service at group.one Tanja Hyttel below:
Which translation tool fits your company? Contact us today to learn more.
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