SupWiz’s voicebot expands capabilities with Vonage partnership
14th of December 2021
With 120,000 customers and more than one million registered developers globally, Vonage is a global business cloud communications leader helping businesses accelerate their digital transformation, including providing solutions for customer experience innovators like SupWiz.
One of our newest solutions, SupWiz voicebot aims to offer best-in-class phone support. To achieve this we combine SupWiz AI, which is tailored to each organization and has an easy setup that doesn’t require coding skills, with Vonage’s robust infrastructure. This combination allows us to offer advanced interaction options in our voicebots who not only communicate with users through voice or keypresses, but can also send additional information through SMS or transfer the call to a human agent in a
call center.
“ “The pandemic has led to a significant change in how business is done and accelerated digital transformation for organizations worldwide. Businesses must rely on technology to build disruptive solutions that provide virtual connections and remote delivery of services to meet customer expectations, and we’re pleased to be working with SupWiz to do just that.””
SupWiz and Vonage are committed to delivering high-quality voice experiences, where the customer remains at the center of operations, easily interrupting the bot, repeating a message, or getting transferred.
This partnership enables SupWiz to seamlessly handle enterprise customers with large volumes, high expectations and specific needs, ensuring that at the same time, SupWiz’s voicebots remain quick and easy to implement.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizations in web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, DSV, TV 2, and many more.