Dutch Hostnet goes live with AI chatbot
8th of December 2021
Leading hosting provider in the Netherlands, Hostnet, introduces AI chatbot-agent “Kevin”
Hostnet is one of the largest and most customer-friendly hosting providers in the Netherlands. Founded in 1999, its mission remains to help entrepreneurs achieve their online ambitions,
and it’s recognized for keeping the customer
at the center of all operations.
The challenge:
To deliver the best possible customer experience Hostnet offers support 7 days a week through different communication channels, including a live chat with human agents. These results in around 5k to 7k chats a month involving everything from invoice queries to technical questions that require immediate attention.
SupWiz Chatbot:
To support agents and increase customer service hours Hostnet has introduced "Kevin", a new AI chatbot agent powered by SupWiz. Bob, a Support Lead, and Michael, an agent at Hostnet have managed the implementation process of the chatbot.
"It's our first time managing a chatbot, the building process has been a good experience. The system works really nice and we have gained the experience to make some changes ourselves thanks to the good support from the AI trainer" - Bob Stienstra, Support Lead
The following months will remain crucial, as together Hostnet and SupWiz will continue to dive deeper into ensuring Kevin, the chatbot, provides the best possible service for users.
You can read more about Kevin here.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations in web hosting, logistics, media, utilities, among others such as NNIT, One.com, DSV, TV 2 and many more.
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