GenAI Chatbot Safely Assisting Members
Mathilde Korch Mathilde Korch

GenAI Chatbot Safely Assisting Members

Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.

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AI Chat: Helping Hand During Energy Crisis 
Mathilde Korch Mathilde Korch

AI Chat: Helping Hand During Energy Crisis 

In a blink, the biggest energy company in Denmark, Andel Energi, transforms their customer service with a rapid Chatbot integration, addressing the urgent need for assistance to handle thousands of inquiries from their 1 million households. 

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350+ Service Experts: 3 Takeaways on AI+Humans
Mathilde Korch Mathilde Korch

350+ Service Experts: 3 Takeaways on AI+Humans

Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.

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Top 5 Innovation Project: Patient Experience Chatbot!
Mathilde Korch Mathilde Korch

Top 5 Innovation Project: Patient Experience Chatbot!

At Odense University Hospital (OUH) the project including SupWiz Chatbot, which supports endometriosis patients, is nominated for OUH’s Innovation Price which stands for improving citizen and patient experience – one of the best solutions for enhancing workflows and processes!

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