Top 5 Innovation Project: Patient Experience Chatbot!
4th of October 2023
At Odense University Hospital (OUH) & Svendborg Hospital’s Innovation Day, the project including SupWiz Chatbot, which supports endometriosis patients, is nominated for OUH’s Innovation Price which stands for improving citizen and patient experience – one of the best solutions for enhancing workflows and processes!
Imagine having a health buddy available 24/7 that quickly answers questions related to endometriosis and guides you to correct answers – everything based on health professional-validated information.
These are some of the outstanding benefits patients dealing with endometriosis experience with the SupWiz Chatbot at OUH which also are the fundamental factors behind the top 5 nominations at the Innovation Day 2023!
Meeting the criteria for the innovation prize involves projects that improve the patient experience and enhance workflows and processes – the goal is to enable the staff to keep the patient’s needs as their top priority.
The primary emphasis is to ensure a great experience for patients– and SupWiz Chatbot stands out from the crowd as a “friend” that supports patients with endometriosis.
The Health Buddy
In collaboration with SupWiz, OUH is running a project where the SupWiz Chatbot is designed to provide accurate answers to questions related to endometriosis based on health professional-validated information. This aims to guide individuals and patients regarding treatment, scheduling appointments, and contact details.
SupWiz Chatbot represents the first Chatbot in Denmark that supports a clinical department.
Instead of a nurse or a secretary having to spend time answering, for example, how to find the department, the chatbot can now provide an instant answer – providing a faster and better service for citizens and taking the load of nurses and secretaries!
About OUH and The Region of Southern Denmark
The Region of Southern Denmark has decided to build a modern new university hospital in the city of Odense, New OUH. OUH is one of the four university hospitals in Denmark. Here all medical specialities are represented in one place.
Thousands of patients are treated at OUH every day. It is OUH’s ambition to ensure that every patient receives highly qualified treatment and that they feel well treated in terms of nursing and care.
About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g. Tax Authorities, Hospitals, Governmental units) and private organizations like DSV, NNIT, One.com, TV 2, and many more.
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