SUPWIZ DIGITIZES THE PUBLIC SECTOR
26th of January 2022
With improved citizen experience and increased efficiency, SupWiz helps governmental organizations in their digital transformation journey.
According to the UN, Denmark ranks first when it comes to public digitization, and much of its success is due to having effectively implemented emerging technologies like AI, as part of its GovTech (governmental technology). As a leading supplier of GovTech, SupWiz has delivered results and solutions to Danish citizens and authorities alike. Here is how we have done it:
CUSTOMIZED AI IMPROVING SERVICE
SupWiz focuses on customizable solutions adjusted to the needs of the organization and end-user, while considering existing tools and processes to maximize the value offered to our customers. For example, SupWiz chatbot integrates into multiple platforms, including F2, a system used across the public sector in Denmark, ensuring smooth automation and optimization for the systems' users. Similarly, administrative regions, as well as large public financial and health institutions, leverage our customized AI to solve tasks without human involvement, thus improving the citizen experience and increasing efficiency.
HIGH DATA SECURITY
Government organizations naturally handle sensitive and PII data like tax information, medical records, social security numbers, etc. As a leading supplier of GovTech, SupWiz has made its number one priority to ensure our solutions fully meet the requirements and regulations when it comes to security, data handling, GDPR, auditing, and related subjects. You can learn more about some of our measures here.
INCREASED EFFICIENCY
One of the goals of GovTech is to improve the delivery of public services while making processes more agile and innovative. The Copenhagen Municipality is the second-largest public employer in Denmark, and currently uses three of our solutions. Improving internal support with our ticket analyzer:
"Today SupWiz AI platform is already handling 95% of all IT service tickets handled by telephone, saving our supporter’s time as well as solving the IT-users’ problem faster”.
And live chat and chatbot:
“Copenhagen is growing by approx. 10,000 citizens every year, so we need to work smarter to serve more citizens for less money. Here, increased digitization is crucial, and we have high expectations towards this project helping to spread the chatbot technology throughout the organization”.
SupWiz can help governmental organizations pave the way for successful digital transformation and improved citizen experience. If you’d like to learn how SupWiz can specifically help your organization:
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