Multilingual Chatbot: Key service differentiator
30th of November 2022
Europe-leading hosting company one.com accommodates market preferences and users’ native language with a multilingual chatbot! New languages can be easily added, requiring minimal maintenance yet radically improving the customer experience.
This is just one of the many strategies one.com has taken to excel in customer experience via digital channels.
Different payment methods, one solution
one.com is using the multilingual chatbot not just to accommodate their end users preferred language, but also different consumer habits, such as payment methods throughout different markets - and this is besides the 24/7 availability and fast responses!
Listen below to Tanja Lundholm Dam Hyttel, Group Customer Service Director at one.com, presenting one.com's multilingual chatbot.
Hundreds of CX professionals: WOW!
At the huge customer experience event in the center of Copenhagen, hundreds were gathered all focusing on the same thing - making the customer in the center when talking about service! Group Customer Service Director at one.com, Tanja Hyttel, together with SupWiz CEO
and Co-founder, Stephen Alstrup, presented a big turning point at one.com: how a multilingual chatbot can be a game changer in service and support!
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SupWiz CEO & Co-Founder, Stephen Alstrup & Group Customer Service Director at one.com, Tanja Hyttel
Read more about One.com’s digital journey below
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