350+ Service Experts: 3 Takeaways on AI+Humans
Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.
SupChat: Proactive livechat and streamlined integration
FOAs A-kasse, which is part of the trade union FOA with its 169.000 members, switched to SupWiz livechat, SupChat, to accommodate their members on one of their preferred channels. A frictionless transition, enabling a more proactive service.
Municipality Chatbot: Danish Example for EU
The largest municipality in Denmark, the City of Copenhagen, presented their digital journey at the world’s leading event for public sector innovation, and how they implemented SupWiz AI solutions to improve their service and support by evaluating and adjusting data – raising the bar for conversational AI!
Multilingual customers but limited support agents?
74% of consumers are more likely to continue buying from you if customer service is offered in their language. Improve customer service and support with a Chatbot or live chat that matches your end-users' language.
eHealth portal: Agile response to the pandemic with chat(bot)
Sundhed.dk implements SupWiz’ Chatbot and live chat (SupChat) as a response to the corona pandemic.