Create better service with AI

Written By Mathilde Korch

22th of September 2022

Ready to Create Better Service with AI?

Customers’ and members’ service expectations are more significant than ever and the minimum requirements from them are increasing. So, how do you continuously deliver extraordinary customer service and support to keep your customers?

At the Create Better Service With AI! conference several organizations shared their real-life experiences and how AI has increased quality, saved time, and gotten them accurate and consistent in-depth data insights - all for different support channels.

We got visits from ATP, DSV, Akademikernes A-kasse, one.com, and many more presenting their own digital journey.

Thank you to all speakers, partners, and attendees who made this day an inspiring and educational experience!

Thank you to all who made this event possible!

Do you also want to improve the service experience in your company? Contact us today.

Read some of their digitial journeys here

Featured
350+ Service Experts: 3 Takeaways on AI+Humans
350+ Service Experts: 3 Takeaways on AI+Humans

Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.

Top CIO Driving Digital Change!
Top CIO Driving Digital Change!

Malin Marker Persson, former Development & Digitization Director at Akademikernes A-kasse (AKA), is in the top 5 of the best CIOs in Denmark! Congratulations!

How humans and AI complement each other
How humans and AI complement each other

AI is a huge game-changer within service and support, and to deliver the best experience for users, we need to know how humans and technology complement each other because both offer something valuable for different tasks. Listen to Malin Marker Persson, former CIO at Akademikernes A-kasse, speaking more about it here!

Multilingual Chatbot: Key service differentiator
Multilingual Chatbot: Key service differentiator

Europe-leading hosting company one.com accommodates market preferences and users’ native language with a multilingual chatbot! New languages can be easily added, requiring minimal maintenance yet radically improving the customer experience.

Digitization of the unemployment insurance industry with SupWiz
Digitization of the unemployment insurance industry with SupWiz

SupWiz delivers high-quality results within the unemployment insurance field, which uses SupWiz products to offer extraordinary membership services.

Largest unemployment fund (AKA) offers extraordinary member service with live chat and chatbot
Largest unemployment fund (AKA) offers extraordinary member service with live chat and chatbot

Increased accessibility, automation of tasks, as well as personalized service are just some of the things that the members of Akademikernes A-kasse (AKA) can experience with SupWiz’ live chat and Chatbot. These solutions support AKA’s membership services, improving the experience for both members and employees.

Chatbot: Next generation AI in Norway
Chatbot: Next generation AI in Norway

With the launch of the Norwegian chatbot, one.com offers tailored chat support in Norway.

“With the Norwegian chatbot we can both offer chatbot support outside opening hours as well as serve our customers in the Norwegian language”, says Mikkel Nedza, Head of Business Intelligence at one.com.

Akademikernes A-kasse select SupWiz as AI chatbot partner
Akademikernes A-kasse select SupWiz as AI chatbot partner

We are excited to announce that Akademikernes A-kasse has selected SupWiz as AI chatbot partner in order to offer an even better service to its members.

You can also find SupWiz at these events

Featured
Call & Contact Centre Expo
Nov 27
Call & Contact Centre Expo

SupWiz CEO & Co-founder, who is also an Algorithm Professor at the University of Copenhagen, has been invited to take part in the program focusing on how we can create true vaue with GenAI and where it fails - while adressing ethical perspectives on the use of GenAI. See you there!

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Mathilde Korch
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