Digitization of the unemployment insurance industry with SupWiz
14th of February 2022
SupWiz delivers high-quality results within the unemployment insurance field, which uses SupWiz products to offer extraordinary membership services.
Among many other unemployment insurance SupWiz delivers AI solutions to AKA (Akademikernes A-Kasse) and one of the other largest unemployment insurance fund’s in Denmark to increase service quality towards their members.
AKA is the largest unemployment insurance fund in Denmark, and they are using SupWiz’ chatbot and live chat (SupChat) to provide high-quality support to their members. Among many other benefits, the Chatbot and live chat provides a fast personalized and pro-active service and an increased accessibility to the members. It also takes off the load from their support agents by automating many queries.
“The chat has a very high rating amongst our members. We have experienced a high demand and our members are very pleased with the new customer service opportunities and it’s broad spectrum.”
Read more about how AKA uses SupWiz live chat and chatbot here.
Chatbot on top of existing live chat
The SupWiz’ Chatbot also fits into your company’s existing systems e.g., a live chat. The other unemployment insurance fund has for instance been using their existing Genesys live chat combined with the SupWiz Chatbot – in this way the chatbot acts as an agent in the live chat and can perform the same actions as its human colleagues. This helps the unemployment insurance fund to offer high-quality service to their members, which have resulted in significantly reduced response time:
“The bot asks the member for information before the chat is transferred to an agent, like e.g., an elaboration of the problem or contact info. In that way the chatbot partially solves the problem”
AKA and one of the other largest unemployment insurance fund’s in Denmark are a few examples of how SupWiz’ AI products helps digitize and improve the member service experience as well as the employee efficiency within the unemployment insurance industry. Not only do the members benefit from this digital improvement - the employees are pleased as well.
Stay tuned for more case stories about large unemployment insurance funds using SupWiz customized AI products to digitize their member service.
Want to improve the member experience in your company? Contact us today.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot
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