Joining forces towards public digitization
18th of February 2022
SupWiz Chatbot and cBrain F2 system work together at The Danish Environmental Protection Agency creating automatization and optimization for the system’s users.
SupWiz has built an integration in cBrain’s production system F2, making it possible to integrate a chatbot, creating automatization and optimization for the system’s users, and adding value to the customers using cBrain and SupWiz.
cBrain F2 is a revolutionary and highly effective software tool used by governmental agencies, municipalities, universities, and private organizations. Its purpose is to digitize all workflows, knowledge processing, case and record management, and communication, making it easy to reuse best practices and proven process solutions in a secure way.
CBRAIN AND SUPWIZ CHATBOT HELPING CITIZENS
Today, 17 out of 21 Danish ministries and more than 75 government organizations have implemented F2, among them the Danish Environmental Protection Agency, which is also a SupWiz customer.
“The chatbot has been met with positivity from both customers and employees. It has been a good process where we have felt well taken care of regarding building the bot, as well as getting an understanding of what it’s about.”
The Danish Environmental Protection Agency journalizes all inquiries received, and they do so in F2, where the inquiries are categorized and solved. Now, because of SupWiz’s integration, the chatbot can journalize the incoming inquiries by itself, making the process automated and creating a supplementary communication channel for the users who direct questions or requests.
The chatbot has been live since March and has been well received even before then. All through the implementation process, the collaboration between SupWiz and The Danish Environmental Protection Agency has been a good experience.
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ABOUT THE DANISH ENVIRONMENTAL PROTECTION AGENCY
The Danish Environmental Protection Agency is the national authority on environmental and nature protection in Denmark. The agency is promoting a rich nature, clean water and air, safe chemistry, green production, and circular economy.
Their core objective is to implement nature and environmental legislation, balancing the use of resources and the protection of human health and nature.
The Environmental Protection Agency has around 900 employees who are divided into five centers: Centre for Rich Nature, Center for Clean Water, Centre for Safe Chemistry, Centre for Green Production, and Centre for Staff.
ABOUT CBRAIN
cBrain is an engineering company with a software background. Since 2002 they have developed and marketed software that supports the digitalization of administrative procedures, as well as business- and knowledge processes. Being a standard software, the tool, and the best practices it's based on, are developed and tested with many governmental organizations, ensuring a quick and easy implementation.
Today, 17 out of 21 Danish ministries, including the Prime Minister’s Office and the Ministry of Foreign Affairs, as well as over 75 government organizations have implemented F2. The success level showcases cBrain’s work towards fulfilling its mission: “We believe in a society based on democracy and digitization being the enabler for a new generation of strong, transparent, and efficient government institutions”.
ABOUT SUPWIZ
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.
The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizations in web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, DSV, TV 2, and many more.
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