Top CIO Driving Digital Change!
9th of August 2023
Malin Marker Persson, former Development & Digitization Director at Akademikernes A-kasse (AKA), is in the top 5 of the best CIOs in Denmark!
Malin has mainly focused on the interplay between strategy, technology, and organization which has been crucial to the success of implementing different technologies such as AI!
From Turbulence to Transformation
Many of the core systems at AKA were not updated when Malin started working as AKA’s CIO, and therefore she spent the first years reducing the technical debt.
Since then Malin has implemented several projects aimed at developing the IT, Data & IT-Safety strategy, pushing toward innovation in different areas, and becoming an early adopter of different AI technologies.
Malin Marker Persson
Former CIO at Akademikernes
A-kasse
Malin has been nominated as one of the best CIOs in Denmark for 2023. At SupWiz we are very thankful and excited to take part in AKA’s digital journey led by Malin over the past four years - being the front-runner when it comes to improving service and increasing value with AI!
The Best of AI and People
At SupWiz we believe one of Malin’s core strengths lies in her ability to combine human skills with technology. Get inspired by Malin in the video below speaking about how AKA uses the qualities of both parties at AKA.
Malin Marker Persson at the KISS conference 2023!
At this year’s KISS conference (Customer Service - IT Service & Support) in Copenhagen, Malin Marker Persson will together with SupWiz CEO & Co-founder, Stephen Alstrup, take part in the program discussing how AKA succeded in implementing AI and has become a role model for several companies.
If you have not signed up already, you can do it here - you don’t want to miss this!
What makes SupWiz a great fit for AKA?
SupWiz AI platform has allowed AKA to streamline member support, get a better understanding of their member’s needs, and increase operational efficiency, all while delivering exceptional customer experiences.
“Channelling member inquiries through a chatbot and live chat has been a huge success among members” - said Malin after implementing SupWiz Chatbot and SupChat back in 2020.
Largest unemployment insurance fund in Denmark
24/7 availability, task automation and personalized service
Improved member and employee satisfaction
In-depth understanding of members’ habits and needs
Integration into CRM (Netcompany)
AI IVR
Taking on many member questions, the chatbot now handles both Danish and English inquiries, providing very precise responses. As a result, AKA's agents are freed up to focus on providing better customer service. In a continuous pursuit of their digitization strategy, AKA has most recently embraced AI for phone support, implementing our voicebot and speech analytics tool.
There are many exciting projects in the works, and we look forward to sharing more details with you in the near future!
Read more about our work together with Akademikernes A-kasse here.
AKA & SupWiz Stories
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