Chatbot: Use Cloud Provider compliant with Schrems II

1th of June 2022

In light of Schrems II, organizations could be interested in finding alternative cloud providers – wherefore you now have the option to use a European-owned cloud provider for SupWiz solutions like a chatbot, live chat, and more.

Schrems II has created new challenges with potential data transfer outside EU borders. Some organizations that are afraid of potential risks may take additional measures, which can be difficult to implement and resource-consuming. As such organizations may take a hassle-free approach, finding alternative solutions for data storage altogether.  

At SupWiz our top priority has always been to ensure enterprise compliance in all our products and meet our customer’s developing needs. We now have the opportunity to accommodate requests for European-owned cloud solutions. You can now use the French cloud provider Scaleway for all SupWiz solutions ensuring customer data remains within EU borders.  

Read more about it here.

Partaking in the expert team for Cloud-Service use


To ensure best practices for the use of cloud services in light of the recent legal developments, the Danish Data Protection Agency has put together a team of experts. SupWiz CEO, Stephen Alstrup has been appointed as part of this expert group to identify practical solutions and measures for the use of cloud services, all within the framework of data protection rules.

Contact us today if you want to learn more about Schrems II compliant solutions.


About Schrems II 

Schrems is the name of the activist and writer Maximillian Schrems, who found out that Facebook was transferring personal data from Europe to the American headquarters and that this data could be used by the U.S. intelligence agencies – which means that the GDPR is violated. It is not legal to transfer data from Europe to the USA.  

About Scaleway 

Founded in 1999, Scaleway helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam & Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers & native tools for managing multi-cloud architectures.  

With fully managed offerings for bare metal, containerization & serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale. Scaleway is the cloud of choice. 

About SupWiz 

SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.   

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, and many more, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz' AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, and Governmental units) and private organizations like DSV, NNIT, One.com, TV 2, and many more. 


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