Chatbot: The workplace of the future!
28th of November 2022
How do people work together with machines? And how can advanced AI solutions and IT benefit the service workplace of the future?
These were just some of the topics, SupWiz’ CEO & Co-founder presented at this year’s TOPdesk on Tour!
According to HubSpot Service Report 2022, the top challenges for support teams are lack of prioritization and not enough time in a day. On top of that, Denmark, like many other countries is experiencing exceptionally high turnover rates in employment, where traditional onboarding also often requires a lot of time and high costs.
With an AI-driven future, agents can be onboarded faster, while also allowing support teams to prioritize their work more effectively, handing over repetitive tasks to the AI, so they can focus on the customer experience, and those more demanding inquiries.
You can get help anywhere during the service and support journey - not just to end users but also for agents!
Do you also want to improve the service and support in your company? Contact us today.
See some of our work together with TOPdesk here
The First European Digital Health News Portal in Europe brings attention to the efficiency and citizen-friendly service of the sundhed.dk Chatbot, leveraging AI with Minimal Resources to support Denmark's citizens.
Sprogteknologi.dk (Eng. Language Technology) has written an article about sundhed.dk and SupWiz work together focusing on language models and the benefits of SupWiz Chatbot for both agents and citizens in Denmark.
The renowned business newspaper, Børsen has highlighted SupWiz start-up journey, where rapid growth has been fueled by focusing on well-developed products and having a customer-centric approach.
Other Stories
We are excited to announce that SupWiz will be joining forces with Puzzel. Rest assured, we will continue to deliver, sell, and develop our products as we do today, including as stand-alone products for our existing and new customers, but now with even more strength and energy.
Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.
Andel Energi demonstrates how to start with AI projects that enable rapid validation of the business value delivered. Learn about their strategy here.
AI is transforming how citizens seek assistance for various tasks, such as health and taxes. Chatbots simplify the process, making it more accessible than ever without compromising security.
In a recent article published by SITS Insight, we take the spotlight with our revolutionary AI assistant: AI Co-pilot - a key player in the evolution of IT support as your agents’ wingman!
Insightful discussions about GenAI and navigating the AI landscape with tansparency and control at World AI Cannes Festival 2024 (WAICF)!
We’re thrilled to share that SupWiz CEO & Co-founder, Stephen Alstrup, took the spotlight as a speaker at TEDxOdense!
Leading organization for digital technologies, DigitalLead, highlights SupWiz CEO & Co-founder Stephen Alstrup in online article, addressing trends and tendencies in 2024 within digital technology with a focus on generative AI!
You can also find SupWiz at these events
SupWiz CEO & Co-founder, who is also an Algorithm Professor at the University of Copenhagen, has been invited to take part in the program focusing on how we can create true vaue with GenAI and where it fails - while adressing ethical perspectives on the use of GenAI. See you there!
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