Real-time Statistics with SupWiz Operational Dashboard
16th of November 2021
View traffic and key indicators in real-time, set up alarms, and more with SupWiz operational dashboard.
SupWiz has just launched its brand-new operational dashboard designed for managers, or users looking to monitor performance at a glance. Easily identify patterns and trends, make predictions, remove inefficiencies, and act quickly upon any potential problems.
Some of our favorite features of the operational dashboard are:
Real-time overview at a glance:
The dashboard provides a real-time overview of the traffic and any configured KPIs of your chatbot and SupChat, and a near-real-time overview for voice products
Highly Customizable:
The interface can be tailored to meet very specific needs. This includes setting the indicators most relevant for you and your team, adjusting the size and type of the graphics, or even configuring the time range displayed (hours, days, etc.) to fit the control cycles of your organization.
Set-Up alarms:
It is also possible to set up alarms via SMS or email for sudden activity spikes, or specific metrics going over a certain threshold. This can be customized in detail for product-specific metrics, e.g., chatbot or SupChat-specific metrics.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, voice bots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, DSV, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.