Urgent need, rapid implementation
In a blink, the biggest energy company in Denmark, Andel Energi, transforms their customer service with a rapid Chatbot integration, addressing the urgent need for assistance to handle thousands of inquiries from their 1 million customers. Energitte, the Chatbot, handels 78,2% of all incoming chats - assisting both agents and customers!
Biggest energy company in Denmark
78,2% Chatbot Automation
4-week implementation
Chatbot and SupChat (live chat) implementation
1 million households
4.500 calls per hour during peak period
70.000 backlog emails
EU-owned cloud solution
Next steps: SupSearch & Internal Chatbot
SupWiz solutions at Andel Energi
Chatbot
SupChat
SupSearch
Easy integration into
Andel Energi and SupWiz stories
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“Human resources should prioritize tasks that enhance the customer experience and create true value, leaving routine tasks like providing invoice information to the Chatbot.”
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