TV 2 PLAY: Our service agents save a lot of time with SupWiz Chatbot
Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.
SupChat now presents AI suggestions in live chat
With the new SupChat release agents can get AI suggestions for relevant responses when live chatting with users.
Zendesk select SupWiz as advanced AI chatbot partner
SupWiz is now official partners of Zendesk - the world’s leading customer service company with more than 130,000 customers across the globe.
SupWiz and Zendesk: The best customer service chatbots
Working together with Zendesk, SupWiz is delivering AI chatbots significantly improving customer experience. Together, we will bring SupWiz’ breakthrough AI chatbots to companies across the globe.