At CX Day 2022, the focus is on the balance between the digital and the human for both customers and employees. The day will entail a lot of inspiration regarding how to create relevant and present experiences for your customers.
As one of Europe's leading hosting companies, one.com not only have their customer service teams in multiple locations, but they also serve customers in different markets and languages. one.com ensure an exceptional service and customer experience with a multi-language chatbot - both because of the minimal maintenance for the individual agent, but also because they can help the customer across languages and competencies and not least gain insight into what the customers are asking about.
Head of Support at one.com, Tanja Hyttel, together with SupWiz CEO, Stephen Alstrup, presents how multi-language AI can be a game-changer.
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