TV 2 are improving their customer service with SupWiz Chatbot
23th of October 2019
TV 2 - a channel watched by millions of viewers, has selected the SupWiz Chatbot to meet the demands of their customers.
TV 2 has very high standards of customer service - not only because they handle enquiries from more than a million users, but also because customer service is one of the key perceptions of TV 2. Their customers expect 24/7 service across all channels; fast and accurate answers to their questions without unnecessary human interaction. At the same time, TV2-customers want to feel special and get that warm fuzzy feeling of service. To meet these demands from their customers, TV 2 has selected the SupWiz Chatbot.
Kristian Petersen,
Head of Customer Operations at TV 2
“The only way to fulfill the demanding requests from our customers is by using a chatbot from SupWiz. Not only does the chatbot from SupWiz solve customer queries fast - including increased service quality and CSAT - it also does it with a seamless integration with our backend, so the chatbot can solve tasks for our customers without human interaction. We expect the very best from our technology partners and that’s why we chose SupWiz”.
Photo: Visualization of a chatbot example.
SupWiz are proud to serve TV 2 with advanced AI and cutting edge technology as both companies strive after very high standards – we see it as a perfect match.
Stephen Alstrup,
CEO at SupWiz
“I’ve been following TV 2 for a while now, and I’m truly impressed by how they integrate advanced technology in their business processes to improve their customer service. The results that TV 2 has achieved are completely unique and would have been impossible without the use of advanced technology. Thus, it is an exceptional pleasure delivering solutions to TV2”.
About TV 2
TV 2 is one of the eldest and most-watched channels in Denmark, established in 1986. It is a large public service organization partially under government ownership. TV2 is a source to news, sport, weather and entertainment on TV, web and social media. Currently TV2 has more 1300 employees and more than a million users on TV 2 Play.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Stofa, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.