Leading TV station adds Emailbot for Customer Service
Hiring another “employee” to their service team, TV 2 will now be able to provide an extraordinary customer service to their customers with both TV Tove, the Chatbot, and TV Torben, the Emailbot.
TV 2 PLAY: Our service agents save a lot of time with SupWiz Chatbot
Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.
TV 2 are improving their customer service with SupWiz Chatbot
TV 2 - a channel watched by millions of viewers, has selected the SupWiz Chatbot to meet the demands of their customers.