Guest User 7/9/20 Guest User 7/9/20

TV 2 PLAY: Our service agents save a lot of time with SupWiz Chatbot

Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.

Søren Dahlgaard 3/13/20 Søren Dahlgaard 3/13/20

Fully automated routing of support tickets in NNIT

NNIT tickets now get routed directly to the right personnel with SupWiz’ Ticket Analyzer.

Søren Dahlgaard 3/9/20 Søren Dahlgaard 3/9/20

Need a chatbot but don't have a chat function yet? Do as Aalborg Forsyning!

Aalborg Forsyning implemented our live chat solution SupChat as a first step towards a chatbot.

Externally, Aalborg Forsyning strives to give an excellent experience to their customers and partners when they reach out - that is why they want their solutions to match today’s demand on digital services. Internally, they focus on low costs, increased effectiveness and intelligent use of the many data they have about their customer’s utilities.

Søren Dahlgaard 10/23/19 Søren Dahlgaard 10/23/19

TV 2 are improving their customer service with SupWiz Chatbot

TV 2 - a channel watched by millions of viewers, has selected the SupWiz Chatbot to meet the demands of their customers.

Søren Dahlgaard 5/6/19 Søren Dahlgaard 5/6/19

SupWiz and Zendesk: The best customer service chatbots

Working together with Zendesk, SupWiz is delivering AI chatbots significantly improving customer experience. Together, we will bring SupWiz’ breakthrough AI chatbots to companies across the globe.