Mini-webinar: Ticket Analyzer - handling tickets in ITSM has never been easier!
Most companies receive a lot of emails that need to be registered as tickets/cases/incidents, and be classified and distributed by the first-line support in an ITSM system. SupWiz’ Ticket Analyzer does this job for you.
Join this mini-webinar and learn more about the solution, which can both classify and route tickets automatically and help your agents by presenting AI predictions for classification and routing directly in the ITSM.
Program
In this 15-minute mini-webinar you will get an overall introduction and will also be presented with the most recent features in the Ticket Analyzer. Among other things, you can expect to hear about:
Skip the first-line support: The Ticket Analyzer analyzes incoming tickets and automatically classifies them and routes them directly to the right agent.
Agent support: Solve tickets faster by using AI that shows agents how similar tickets were solved.
Alarms: Monitor the occurrence of specific types of tickets to identify unexpected increases and handle problems instantly.
Click on the button below to sign up for the webinar.
About SupWiz
SupWiz delivers a next generation AI platform for customer service and support. This includes chatbots, email bots, ticket routing & automation, knowledge article matching, and much more.
The solution for example enhances existing systems such as Zendesk, Remedy and ServiceNow with advanced AI improving both customer and agent satisfaction. SupWiz’ AI platform is today used by thousands of agents benefiting millions of end-users and our customers include NNIT, One.com, ATP, Copenhagen Municipality, and many more.
In 2019 SupWiz was awarded the most prestigious innovation award by the Minister of Science and Higher Education for perhaps the world’s best chatbot.