GenAI Chatbot Safely Assisting Members
Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.
Chatbot: tackle busy periods and slow response time
Like other unemployment insurance funds, Din Sundhedsfaglige A-kasse faces an increasing volume of inquiries in certain periods throughout the year, which raises the need for additional support. To tackle these fluctuations Din Sundhedsfaglige A-kasse enabled a chatbot.