Proactive livechat and streamlined integration
FOAs A-kasse, which is part of the trade union FOA with its 169.000 members, switched to SupWiz livechat, SupChat, to accommodate their members on one of their preferred channels. A frictionless transition, enabling a more proactive service.
Part of trade union with 169.000 members
Launched in 3 weeks
Proactive service
Personalized responses
SupWiz AI Solutions at FOA’s A-kasse
SupChat
Chatbot
FOA’s A-kasse & SupWiz Stories
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“We can easily identify trends in members’ queries in SupChat, which gives agents the opportunity to practice a more proactive approach! Because if several different members turn to us with the same issue, we know where to focus and take action.”
“Members don’t have to wait in phone queue or call if they don’t want to. With SupChat I can easily insert a link, giving the accurate answer, and send it to members, so they get a response right away.”
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