Cutting down the time to resolve tickets

 

The leading IT company, Aeven (NNIT), has among others implemented Ticket Analyzer which has reduced the time to solve tickets significantly! The first step on Aeven’s (NNIT) digital journey was the implementation of SupWiz Chatbot which quickly won Aeven’s (NNIT) internal innovation award and has led to several implementations from SupWiz AI platform.

Leading IT Service Delivery Company

3.000 employees - 7 countries

Multi-tenant setup with complete separation<

49% reduction in re-routing ticket

24% reduction in time-to-resolve

Chatbot impacts 74,2% of conversations

60% Chatbot automation

Integration to BMC & Cherwell

 
 
 

SupWiz AI solutions at Aeven (NNIT)

 

Ticket Analyzer

Chatbot

SupChat

SupSearch

 

Easy integration into

 
 

Aeven (NNIT) & SupWiz Stories

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Strong Partnership: NNIT and SupWiz creates value in major energy concern

Since 2017, NNIT and SupWiz have been transforming customer service based on next-generation artificial intelligence. The potential is huge as well as the ambitions. AI expertise, deep business knowledge and data insights are the key factors behind the joint success between NNIT and SupWiz creating the customer service solution of the future. Norlys – a major energy concern is an example of a joint success from the strong partnership.

Fully automated routing of support tickets in NNIT
Fully automated routing of support tickets in NNIT

NNIT tickets now get routed directly to the right personnel with SupWiz’ Ticket Analyzer.

The SupWiz chatbot wins NNIT’s innovation award
The SupWiz chatbot wins NNIT’s innovation award

The chatbot solution SupWiz has implemented at NNIT has been honored with an award.

NNIT partners with SupWiz to transform Customer Service
NNIT partners with SupWiz to transform Customer Service

NNIT partners with SupWiz to change Customer Service and Support, using AI and Innovation.

NNIT and SupWiz: Pioneering AI for Customer Service
NNIT and SupWiz: Pioneering AI for Customer Service

A new article in Danish magazine "Ledelse i Udvikling" zooms in on SupWiz' partnership with NNIT A/S as pioneers in AI for customer service and support.

SupWiz at NNIT kick off 2018
SupWiz at NNIT kick off 2018

Last week, SupWiz's CEO, Stephen Alstrup, was on stage at the yearly kick-off of NNIT A/S speaking in front of thousands of NNIT employees about digital transformation and how AI will disrupt the world of customer service.

SupWiz and NNIT in Panel Debate at Bitlab
SupWiz and NNIT in Panel Debate at Bitlab

SupWiz's CEO, Stephen Alstrup, will join Jakob Sassersen (NNIT A/S) for a talk about disrupting customer service with machine learning at Bitlab - Copenhagen Business School on February 8th.

SupWiz and NNIT to co-create tool-suite for customer support
SupWiz and NNIT to co-create tool-suite for customer support

SupWiz is partnering with NNIT to develop the next generation of AI-based tools for customer support.

“Rolling out an internal chatbot for NNIT’s IT support is the first step on a journey towards offering chatbot solutions to all NNIT’s customers around the world, and the first feedback has been extremely positive.”
— Jakob Sassersen, Associate Vice President, NNIT
“The quality has been also confirmed by the users via the user satisfaction survey. We have seen 50% increase in the usage of the service since we went live. This truly shows the benefits and we also believe that this positive trend will only continue.”
— Adam Pall, Service Architect at Aeven (NNIT)

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