SupWiz and NNIT to co-create tool-suite for customer support

Customers and partners
Written By Søren Dahlgaard
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11th of September 2017

SupWiz is partnering with NNIT to develop the next generation of AI-based tools for customer support.

According to the agreement, SupWiz will provide deep knowledge and insights into machine learning and algorithms while getting access to NNIT’s processes, infrastructure and knowledge. 

With the software, SupWiz and NNIT aim at helping companies from all industries embrace the full potential of emerging digital technology and help them reimagine their processes and business models.

NNIT & SupWiz Stories

Featured
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Strong Partnership: NNIT and SupWiz creates value in major energy concern

Since 2017, NNIT and SupWiz have been transforming customer service based on next-generation artificial intelligence. The potential is huge as well as the ambitions. AI expertise, deep business knowledge and data insights are the key factors behind the joint success between NNIT and SupWiz creating the customer service solution of the future. Norlys – a major energy concern is an example of a joint success from the strong partnership.

Fully automated routing of support tickets in NNIT
Fully automated routing of support tickets in NNIT

NNIT tickets now get routed directly to the right personnel with SupWiz’ Ticket Analyzer.

The SupWiz chatbot wins NNIT’s innovation award
The SupWiz chatbot wins NNIT’s innovation award

The chatbot solution SupWiz has implemented at NNIT has been honored with an award.

NNIT partners with SupWiz to transform Customer Service
NNIT partners with SupWiz to transform Customer Service

NNIT partners with SupWiz to change Customer Service and Support, using AI and Innovation.

NNIT and SupWiz: Pioneering AI for Customer Service
NNIT and SupWiz: Pioneering AI for Customer Service

A new article in Danish magazine "Ledelse i Udvikling" zooms in on SupWiz' partnership with NNIT A/S as pioneers in AI for customer service and support.

SupWiz at NNIT kick off 2018
SupWiz at NNIT kick off 2018

Last week, SupWiz's CEO, Stephen Alstrup, was on stage at the yearly kick-off of NNIT A/S speaking in front of thousands of NNIT employees about digital transformation and how AI will disrupt the world of customer service.

SupWiz and NNIT in Panel Debate at Bitlab
SupWiz and NNIT in Panel Debate at Bitlab

SupWiz's CEO, Stephen Alstrup, will join Jakob Sassersen (NNIT A/S) for a talk about disrupting customer service with machine learning at Bitlab - Copenhagen Business School on February 8th.

SupWiz and NNIT to co-create tool-suite for customer support
SupWiz and NNIT to co-create tool-suite for customer support

SupWiz is partnering with NNIT to develop the next generation of AI-based tools for customer support.

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Søren Dahlgaard
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