Easy extension from live chat
to chatbot

Aalborg Forsyning implemented SupWiz live chat solution, SupChat, as a first step towards a chatbot. Aalborg Forsyning strives to give an excellent experience to their customers and partners when they reach out. This is why they want their solutions to meet today’s demand for digital services.

 

Utilities provider

In the 3rd largest Danish municipality

Chatbot created on live chat insights

Proactive support with 24/7 availability

 

Supwiz AI solutions at Aalborg Forsyning

 

SupChat

Chatbot

 

 
To start our chatbot project in a safe way we wanted to begin by implementing a simple live chat to see what kind of customer queries we will receive on this channel – this way we are forming the basis for our upcoming chatbot. We are very satisfied with SupChat and actually see it as an onboarding process for our new “colleague” (chatbot) – a colleague that never goes home!
— Lars Jensen, Customer Director at Aalborg Forsyning

Are you also interested in improving the customer experience in your company?

 

Aalborg Forsyning and SupWiz stories


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