GenAI Chatbot for Members

Din Sundhedsfaglige A-kasse (English: Your Health Professional Unemployment Insurance Fund) faces an increasing volume of inquiries throughout the year, which raises the need for additional support – and this is here where SupWiz’ advanced AI Chatbot, equipped with GenAI and the powerful search engine, SupSearch, comes in and improve their member service.

Among Denmark's 10 largest unemployment insurance funds

∼100.000 members

From seasonal to 24/7 chatbot

Chatbot powered by SupSearch and GenAI

Goal: Self-sufficient members

89% automation

SupWiz solutions at Din Sundhedsfaglige A-kasse (DSA)

 

Chatbot

SupSearch

SupChat

 

Din Sundhedsfaglige A-kasse & SupWiz Stories

Featured
GenAI Chatbot Safely Assisting Members
DSA, Chatbot, GenAI, SupSearch, Highlight
GenAI Chatbot Safely Assisting Members
DSA, Chatbot, GenAI, SupSearch, Highlight

Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.

DSA, Chatbot, GenAI, SupSearch, Highlight
Chatbot: tackle busy periods and slow response time
DSA, Unemployment Insurance Fund, Chatbot
Chatbot: tackle busy periods and slow response time
DSA, Unemployment Insurance Fund, Chatbot

Like other unemployment insurance funds, Din Sundhedsfaglige A-kasse faces an increasing volume of inquiries in certain periods throughout the year, which raises the need for additional support. To tackle these fluctuations Din Sundhedsfaglige A-kasse enabled a chatbot.

DSA, Unemployment Insurance Fund, Chatbot
“Almost everyone knows the difficulties with graduating and signing in an unemployment insurance fund, and the SupWiz Chatbot supports us in helping graduating students on their employment journey and at the same time taking the load off our support agents.”
— Rikke Lee Lønberg, Service and Quality Chief at Din Sundhedsfaglige A-kasse

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