Different markets, one AI platform
Europe’s leading hosting company, Group.one (One.com), handles millions of incoming inquiries better and faster by using SupWiz omnichannel AI. For example, through Emailbot and Chatbot, they accommodate their users’ preferred communication channel, native language, and payment method – whenever they need it.
Leading hosting company
Operates in 149 countries
1,4 million customers
300+ service agents
80 different integrations
Chat in 8 languages
∼ 1 million tickets per year
87% increased customer satisfaction
95% accuracy in identifying problems
Integration into Zendesk
SupWiz Solutions at One.com
Easy integration Into
One.com and SupWiz stories
Europe-leading hosting company one.com accommodates market preferences and users’ native language with a multilingual chatbot! New languages can be easily added, requiring minimal maintenance yet radically improving the customer experience.
With the launch of the Norwegian chatbot, one.com offers tailored chat support in Norway.
“With the Norwegian chatbot we can both offer chatbot support outside opening hours as well as serve our customers in the Norwegian language”, says Mikkel Nedza, Head of Business Intelligence at one.com.
We are excited to announce, that we are working with One.com on developing artificial intelligence to support chat agents in improving response times and precision in customer support.
Are you also interested in improving the customer experience in your company?
Other stories
We are excited to announce that SupWiz will be joining forces with Puzzel. Rest assured, we will continue to deliver, sell, and develop our products as we do today, including as stand-alone products for our existing and new customers, but now with even more strength and energy.
Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.
Andel Energi demonstrates how to start with AI projects that enable rapid validation of the business value delivered. Learn about their strategy here.
AI is transforming how citizens seek assistance for various tasks, such as health and taxes. Chatbots simplify the process, making it more accessible than ever without compromising security.
In a recent article published by SITS Insight, we take the spotlight with our revolutionary AI assistant: AI Co-pilot - a key player in the evolution of IT support as your agents’ wingman!
Insightful discussions about GenAI and navigating the AI landscape with tansparency and control at World AI Cannes Festival 2024 (WAICF)!
We’re thrilled to share that SupWiz CEO & Co-founder, Stephen Alstrup, took the spotlight as a speaker at TEDxOdense!
Leading organization for digital technologies, DigitalLead, highlights SupWiz CEO & Co-founder Stephen Alstrup in online article, addressing trends and tendencies in 2024 within digital technology with a focus on generative AI!