SupWiz AI enhances Puzzel workflows, creating a more efficient and satisfying experience for both agents and customers.
Connect your Chatbot, Emailbot, or Voicebot to Puzzel and automatically:
Collect and categorize chats, calls and emails
Offer or cancel callback requests, update tickets, and more.
Integrate with 3rd-party systems for a more personalized experience and higher automation.
Reset passwords
Answer billing or invoicing questions
Delivery tracking or purchase questions.
What Our Customers Say
AI Guru for Your Puzzel Setup
Automates tasks effortlessly
SupWiz AI Bots handles tasks on its own, requiring minimal or no maintenance - a seamless and efficient operation
Identify knowledge gaps
Get a clear picture of what information is the most used, the most useful, but also missing articles in your knowledge base.
Your agent’s wingman
Boost the agent performance by suggesting answers, summarizing dialogues, and much more - all inside Puzzel.
Smooth Transfer to Agents
The Bots automatically set tags, priority, status, etc. for chats, emails, and calls.
As a final resort, the bot automatically routes to best human agent, department, or queue.
No need to repeat information: The Bots send the full conversation to agents including a brief summary in a note -
Connect with the user’s ticket history, and automatically update status, priorities, etc.
More with Generative AI/ChatGPT
Use ChatGPT to adjust the tone of the answers, and make them friendlier, and more formal.
Customers Using Puzzel
What does Puzzel say?
“SupWiz is perfectly aligned to help our customers and partners amidst increasing demand for a seamless and efficient experience. ”
Puzzel and SupWiz
SupWiz’s chatbot has out-of-the-box integration to Puzzel that enables you to set up a chatbot into your Puzzel Contact Centre and make seamless handovers of chat conversations from chatbot to a human agent.
The SupWiz chatbot solution helps companies provide better and faster service and support, both via full automation and agent assistance in live chat. The chatbot can handle a lot of problems on its own without human involvement. In scenarios where the problems are complex to be handled on its own, it will transfer the user to the right agent with a suggested solution after carrying out some initial steps in the chat conversation.
About Puzzel
Puzzel is one of Europes largest suppliers of contact center solutions and has more than 20 years of experience. They are among the first to develop a cloud-based contact center. Today they combine Puzzel omnichannel technology with artificial intelligence (AI) and offer complete solutions for customer dialogue in the digital age.
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