Multiple Brands: Consistently Positive Customer Experience
The major energy concern, Norlys, uses SupWiz Chatbots to automate workflows – it asks the initial questions to identify the problem, trying to solve it on its own, and then transfers the inquiry to the appropriate employee.
Denmark’s largest energy and TELCO group
∼1.7 million customers
3 different brands
Chatbot has an answer for 82% of incoming chats
More efficient workflows
Integration into Zendesk & Puzzel
SupWiz AI solutions at Norlys
Chatbot
Voicebot
Easy integration into
Norlys & SupWiz Stories
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“In other situations, we have completely automated trivial tasks. For example, suppose a customer wants to know how to return their Wi-Fi router. The chatbot automatically delivers a return address and a description of how the equipment should be returned. At the same time, we ensure that working hours in customer support are spent on the more complex tasks. This results in less time wasted and happier customers.”
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