Calls to automated chats FAST
During the corona pandemic, the Danish eHealth platform, sundhed.dk, experienced a massive increase in inquiries from Danish citizens – who needed support during this daunting time. The Chatbot made it easier for sundhed.dk to scale-up their support quickly and accommodated the constant changes in questions and answers the Corona pandemic brought. By implementing a Chatbot, sundhed.dk aimed to achieve two goals; In the short term to solve the urgent need for support, and in the long term to create a tool for better service for all citizens.
Danish citizen eHealth platform
~6 million users
88% Chatbot automation rate
Few weeks implementation
Reduction in calls
Chatbot easily updated
Integration into TopDesk
Traffic on sundhed.dk - Unique Citizens Log-In
SupWiz AI solutions at sundhed.dk
Chatbot
SupChat
Emailbot
Easy integration into
Sundhed.dk & SupWiz Stories
“Within two weeks we had the first version of the chatbot up and running, and that was quite surprising for us that it could be done in such a short time.”
“SupWiz has always been ready with reflections and new ideas. Every time we at sundhed.dk has asked for advice of what to do next, SupWiz has quickly understood the essential part of our request and guided us toward a good solution.”
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