Closer to members with increased accessibility
The largest unemployment insurance fund in Denmark, Akademikernes A-kasse, uses SupWiz AI to get valuable insights into the members’ habits and needs. With no customer data, the Chatbot and SupChat have seamlessly worked alongside agents - a game-changer during peak times - enhancing employee and member satisfaction alike.
Largest unemployment insurance fund in Denmark
24/7 availability, task automation and personalized service
Improved member and employee satisfaction
In-depth understanding of members’ habits and needs
Integration into CRM (Netcompany)
AI IVR
SupWiz AI solutions at Akademikernes A-kasse
Easy integration into
Akademikernes A-kasse and SupWiz Stories
Malin Marker Persson, former CIO at Akademikernes A-kasse, presented together with SupWiz CEO & Co-founder at KISS 2023 - Denmark’s largest conference uniting both customer service and IT Service Desk.
AI is a huge game-changer within service and support, and to deliver the best experience for users, we need to know how humans and technology complement each other because both offer something valuable for different tasks. Listen to Malin Marker Persson, former CIO at Akademikernes A-kasse, speaking more about it here!
SupWiz delivers high-quality results within the unemployment insurance field, which uses SupWiz products to offer extraordinary membership services.
Increased accessibility, automation of tasks, as well as personalized service are just some of the things that the members of Akademikernes A-kasse (AKA) can experience with SupWiz’ live chat and Chatbot. These solutions support AKA’s membership services, improving the experience for both members and employees.
We are excited to announce that Akademikernes A-kasse has selected SupWiz as AI chatbot partner in order to offer an even better service to its members.
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Building a bot that uses generative AI is becoming increasingly common, but how do you ensure its reliability and minimize the risk of hallucinations? With its 100.000 members, Din Sundhedsfaglige A-kasse (Eng. Your Health Professional Unemployment Insurance Fund) aimed to offer a top-tier customer experience without compromising the quality of the support.
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