Closer to members with increased accessibility

The largest unemployment insurance fund in Denmark, Akademikernes A-kasse, uses SupWiz AI to get valuable insights into the members’ habits and needs. With no customer data, the Chatbot and SupChat have seamlessly worked alongside agents - a game-changer during peak times - enhancing employee and member satisfaction alike.

Largest unemployment insurance fund in Denmark

24/7 availability, task automation and personalized service

Improved member and employee satisfaction

In-depth understanding of members’ habits and needs

Integration into CRM (Netcompany)

AI IVR


 
 

SupWiz AI solutions at Akademikernes A-kasse

 

Chatbot

Voicebot

SupChat

 

Easy integration into

 
 

Akademikernes A-kasse and SupWiz Stories


 
 
The chat has a very high rating amongst our members. We have experienced a high demand and our members are very pleased with the new customer service opportunities and it’s broad spectrum.
— Terese Thomsen, Project Manager at AKA

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