Easy and fast extension from chat to email

After adding SupWiz Chatbot, the leading TV station TV 2 also wanted to accommodate their customers on the email platform – both bots giving immediate answers! TV Torben, the Emailbot, takes care of the more text-heavy inquiries, and TV Tove, the Chatbot, handles short and simpler ones – a so-called win-win!

Leading television station in Denmark

1 million users on stream<ing service

Launched in 2 weeks

Shorter chat dialogue

Easy and fast extension from Chatbot to Emailbot

71% automated by the Chatbot

Integration to Zendesk

 

SupWiz AI solutions at TV 2

 

Emailbot

Chatbot

SupSearch

 

Easy integration into

 
 

TV 2 & SupWiz Stories

Featured
Leading TV station adds Emailbot for Customer Service
TV2, Media, Emailbot, Chatbot
Leading TV station adds Emailbot for Customer Service
TV2, Media, Emailbot, Chatbot

Hiring another “employee” to their service team, TV 2 will now be able to provide an extraordinary customer service to their customers with both TV Tove, the Chatbot, and TV Torben, the Emailbot.

TV2, Media, Emailbot, Chatbot
TV 2 PLAY: Our service agents save a lot of time with SupWiz Chatbot
Zendesk, TV2, Chatbot
TV 2 PLAY: Our service agents save a lot of time with SupWiz Chatbot
Zendesk, TV2, Chatbot

Almost half a year ago, TV 2 PLAY implemented SupWiz Chatbot at their customer service center -integrated to their existing Zendesk chat solution. The aim was to help their service agents answer questions from TV 2 PLAY-customers. Today the SupWiz chatbot handles up to 45% of all incoming chats – and that is without being integrated to TV 2 PLAY’S backend systems, which is yet to come.

Zendesk, TV2, Chatbot
TV 2 are improving their customer service with SupWiz Chatbot
TV2, Chatbot
TV 2 are improving their customer service with SupWiz Chatbot
TV2, Chatbot

TV 2 - a channel watched by millions of viewers, has selected the SupWiz Chatbot to meet the demands of their customers.

TV2, Chatbot
“The only way to fulfill the demanding requests from our customers is by using a chatbot from SupWiz. Not only does the chatbot from SupWiz solve customer queries fast it also does it with a seamless integration with our backend.”
— Kristian Petersen, former Head of Customer Operations at TV 2
“We quickly saw an improvement after implementing the Emailbot, where the Emailbot was assisting the customer consultants, giving them more time to provide a better service.”
— Pernille Sønderlund, Team Manager at TV 2.

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